Merton Floating Hub 14th to 28th November in Mitcham

Merton is hosting a floating hub for rough sleepers in the former empty community police station/ polling station in Mitcham between 14th and 28th November 2019.  This is a partnership between Merton Council, the GLA and St Mungo’s.  It’s a real opportunity to create change to support for and engage with rough sleepers in the borough.

If you know of a rough sleeper in Merton, please send a report to

If you cannot access the internet you can also get in touch via phone on 0300 500 0914.

Please  provide the following information:

  • A specific location for the rough sleeping site. You can do this by using a map to pinpoint the exact location and then providing a written description of the location.
  • Details of the time that the rough sleeper has been seen at the location.
  • Any information about the rough sleeper that will help find them (gender, approximate age, what the person looks like, what they are wearing).

Once the rough sleeper is verified by StreetLink, he or she may be able to access the hub if there is space and they meet certain criteria.

Please do keep the StreetLink details as they will be carrying out outreach shifts every day in Merton between 7.00pm and 2.00am.

There is a detailed brief on this initiative below.


The GLA and St Mungo’s have set up and run 16 floating hubs across London and have a successful track record in supporting rough sleepers.

The Merton hub will allow rough sleepers to stay for up to 14 nights and be assessed and supported by four members of St Mungo’s staff working in 24/7 shifts.  St Mungo’s supply all equipment, bedding, food etc, with the Council funding utilities.

These floating hubs are an extension of the ‘No Second Night Out’ service, designed as an emergency response for those sleeping rough with time-critical assessment centres that address specific local needs.

The hub enables the team to bring vital services together under one roof for short periods of intensive activity in problematic areas, or to areas currently lacking in service provision.  The resulting individual action plans for people will continue to be worked on by agreed lead agencies after the hub has closed.

How identified

By using street count data and local intelligence combined, rough sleepers can be identified
The client is then met by the outreach team and hub staff
Client linked to hub and full assessment of needs met
Where possible rough sleeping ends and/ or action plan agreed
Client moved away from the street


Previous hubs have had a 70% successful move on direct from each hub, with comprehensive assessments completed on all service users and a move on plan identified.

We have a duty to prevent and relieve homelessness and this has been reinforced and made a statutory requirement following the implementation of the Homelessness Reduction Act 2017.  The addition of a floating hub alongside a continued strong and established relationship with our stakeholders such as Faith in Action, Winter Night Shelter and YMCA will ensure that rough sleepers, who are socially excluded, vulnerable and isolated or who have mental health or addiction issues receive support.

The Winter Night Shelter which runs for a period of 14 weeks is partly funded by Merton, Wimbledon Tennis Foundation and other voluntary and community donations, and starts on 25 November.  The benefits of this is the provision of an additional accommodation service during periods of likely severe cold weather and to enable vulnerable people to access other services.