Creating Our Culture

We’re launching a large staff, service user and carer engagement programme. If you have recently been discharged from our care, we want to hear about your experience with us.

In September 2018 we launched Making Life Better Together (MLBT); a programme designed to improve staff and service user and carer experience at the Trust.

We already have some good ways of engaging and involving service users and carers in our work – but we know that we can do much more. Through Making Life Better Together we will be involving the people who use our service and their carers in more of our work, increasing service user influence in projects, and extending our reach to those who might not usually have their say.

This all starts with you.

We want to hear about your experience with us. What made a good day in our care; what made a bad day; and what we can do to help there be more good days.

Your feedback will help us produce a toolkit that will be embedded throughout our organisation, all the way from patient care to staff recruitment.

Creating Our Culture Survey

We have created this short online survey so we can better understand how our service users and carers feel at the moment. If you are a currently in our care or have recently been discharged from one of our services then we want to hear from you.

You can complete our survey here by 24th April 

You can Reserve your place on our In Your Shoes at any of these Sessions. 

Monday 29th April 2019, 5.30pm to 7.30pm, Springfield Hosiptal, Conference Room A

Tuesday 30th April 2019, 2.30pm to 4.30pm, Tolworth Hospital, Hughes Room A&B

Thursday 2nd May 2019, 11.30am to 1.30pm, St Stephen's Church, Twickenham, TW1 2PD

Friday 3rd May 2019, 11.30am to 1.30pm, Springfield Hosiptal, Conference Room A

Friday 3rd May 2019, 5.30pm to 7.30pm, Trinity Church, Wallington, SM6 8BL

Reserve your place via or call our PALS team on 020 3513 6150.