Continuous Improvement Lead

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As Continuous Improvement Lead you’ll be working in one of the most important areas of the businesses largest funded programmes - Help to Claim.

Sitting as part of the programme leadership team, you'll lead a function focused on bringing forward and delivering data and evidence driven solutions to improve service delivery in an innovative way.

You’ll get the chance to think innovatively, be creative and generate new ideas.  These ideas will come to life with a mixed-skills team including researchers, analysts, and designers, who all work together to research, produce and design service improvements. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

About The Role:

  • Location: Flexible (significant travel to London & Leeds office expected)
  • Salary: £54,564 plus £3,520 London Allowance if applicable.
  • Closes: 31 May 2020
  • Find Out More Here