Recruiting and Managing Volunteers

Many organisations rely on the support of volunteers, so looking after and retaining them is becoming increasingly important. We provide a range of support, advice and information services for any organisation hoping to increase, improve the management and measure the impact of their volunteering.

Please be aware that due to the current climate, support for organisations will be over the phone, by email or on Zoom.  

Recruiting Volunteers
We can work with you on the key things you need to consider before you recruit a volunteer and the process you will go through to find the best volunteers for your organisation. Our support will focus on what you need to do before you recruit, writing volunteer role descriptions, the law on equality and diversity and more.
Promoting Volunteer Opportunities

If you would like to find volunteers and you have a volunteering role that you would like to advertise, please complete our online form here. We will use this information to promote the opportunity on our website, on social media and as a direct mailing to volunteers on our database.

Information Bank

Our downloadable information bank provides a wide range of guidance and information on planning for volunteers, the essential things you need if you are going to use volunteers, getting recruitment right, choosing the right volunteers, suporting volunteers and managing difficult situations and letting volunteers go. Download our information bank


Our group training sessions cover a wide range of areas including what you need to consider if you are planning to recruit volunteers, where best to find your volunteers, choosing the right people and getting them started, supporting and keeping your volunteers, challenging situations which could arise and how to deal with them, what policies you need and accreditations.

Accreditations and Qualifications

If you are looking for a qualification, there are now accredited courses through colleges and distance learning in both volunteering and managing volunteers as well as other local and national sources of training for both volunteers and organisations. Our information bank also offers online guidance and support.

Useful Websites
  • Time Bank is a national volunteering charity recruiting and training volunteers and businesses.
  • NCVO champions the voluntary sector and volunteering.
  • Investing in Volunteers is the UK quality standard for all organisations which involve volunteers.
  • Team London is the Mayor’s volunteering programme for London.

Please note that we cannot take any responsibility for the services or information offered by third parties. Do let us know if any of these links are broken or if you’d like to suggest adding any.

If you would like to speak to someone about support available to Merton organisations during this time, please email