Befriending Volunteer

Are you a good listener? More than 130,000 people live with multiple sclerosis (MS) in the UK. Every one of them shares the uncertainty of life with MS.

People are most likely to find out they have MS in their thirties, forties and fifties; news that can be worrying and heart breaking. MS can get steadily worse, or symptoms can come and go unpredictably throughout someone’s life.

Could you spare an hour or two a week to provide support to those affected by MS? If so, the MS Helpline team would like to hear from you.

We’re the UK charity for people with MS. We’re fighting for better treatment and care to help people with MS take control of their lives, and we’re funding research that we believe will stop MS for good. We’ve already made important breakthroughs, and big advances in MS treatments are possible within our lifetimes. With your support, we will stop MS.

Time and Commitment
All of our MS Befriending Volunteers will carry out their volunteering from home. You will provide weekly friendly phone calls to people affected by MS. We are looking for volunteers who can offer 1 or 2 hour phone call sessions a week. You’ll receive role specific training. The training sessions will be delivered remotely via video conferencing call.

About you
We do not ask for previous experience although we are looking for people with good listening skills and a clear, warm telephone voice. You will have good IT skills as the role will require use of Microsoft Office Outlook, internal database and call handling system. You will receive training on the internal database and call handling system. We also ask that you have access to a confidential and comfortable working space, to carry out your phone call sessions.

What will you get from volunteering with us?

  • A chance to learn new skills
  • Meet new people
  • Be part of a supportive, caring team
  • Ongoing support for your development as a volunteer
  • A rewarding role supporting the MS community

Before applying please ensure you will be able to meet the following considerations:

If you are shortlisted, there will be an informal telephone interview– this will take approximately an hour. This will also include a short role play. Successful candidates will then need to attend the remote training sessions. The closing date for applications is 9am on the 23rd of August.

If you think you meet the criteria and would like to apply please click here to find out more. If you would like to speak to someone in person, please contact Ahra An, Helpline Services Volunteer Manager at or on 020 8438 0704