Community Safety

Metropolitan Police proposals for new customer service performance measures

The Metropolitan Police is consulting on proposals to replace the national Policing Pledge with Met Promises, a set of key promises specific to London. To read more about the proposed main elements of Met Promises, please see the attached document and presentation.

The Merton Community Policing Partnership has been asked to canvass views on the proposed changes. If you have any thoughts on the proposals, please email Dave Hobday ( by Thursday 14 April.


Changes to Stop and Account: make your views known

The Metropolitan Police Service wants to know your views on Stop and Account. Stop and Account is when a police officer or Police Community Support Officer (PCSO) stops a person and asks them to explain why they are in a particular place, why they are carrying something or why they are behaving in a particular way. When this happens the police officer or PCSO records the time, date and place where the stop happened on a form and gives a record of the stop to the person stopped.



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